Shipping policy
Delivery and Shipping Time Does not include Saturdays, Sundays, or Holidays.
Once an order is placed, we are unable to modify or cancel it. Please review your order carefully before completing your purchase.
Order Processing Time and delivery can take 5-12 business days.
During high-volume periods, inventory may sell out quickly. If your order is canceled due to stock unavailability, we will notify you and provide three options:
- Exchange for another available item
- Receive an online store credit
- Request a full refund
For sold-out items, we recommend signing up for our waitlist to be notified when they are back in stock.
To protect your security, we may require additional verification for certain orders. If your order is canceled for verification reasons, please email our Customer Service team at support@jadeiconcollection for further assistance.
Multiple Tracking Numbers
If your order includes items shipped from both our main office and warehouse, you may receive multiple tracking numbers. Each shipment will have its own tracking details to ensure accurate delivery updates.
Incorrect Address Policy
Please ensure that your shipping address is accurate before completing your order. Once an order has been shipped, we are unable to redirect it, as it is in the hands of USPS, UPS, or other carriers. If you experience a delivery issue, please contact the carrier directly for assistance.
If you enter an incorrect address and the package is returned to us, you will be responsible for the additional shipping costs. Orders cannot be canceled or refunded due to an incorrect address provided at checkout.
Jade Icon Collection is not responsible for lost, stolen, or misplaced packages once they have been handed over to the shipping carrier. Please reach out to the carrier for resolution in such cases.